The Management has developed a Quality Policy statement based on the philosophy of customer satisfaction and quality management, with the goal of providing high quality products and customer service to our customers. At Featherline Furnitures India Pvt Ltd, we are all personally committed to provide a high level of workmanship and quality for all our work, which will be a guarantee to our customers that the products which they receive from us will be acceptable and meet their expectations. Each employee is assigned with the responsibility and authority to produce product to defined specifications and customer requirements. Through the application of the key ideas of the Quality Policy (i.e. Quality Product, Customer Satisfaction and Continual Improvement) it is expected that each employee understands and meets our customers’ expectations. A quality manual has been prepared together with associated quality procedures, which comply with the requirements of BIFMA standards and ISO 9001:2008. The quality manual will be issued to certain persons involved in the management of quality on a day-to-day basis and relevant procedures will also be made available to individuals to enable them to take action needed to operate the quality system, which is mandatory for all personnel. Continuous evaluation during internal audits ensures the implementation and maintenance of the Quality Policy as well as the employees understanding of how they help to the achievement of the Quality Objectives. Management will take action to ensure that this policy is understood, implemented and maintained at all levels in the company. A copy of the statement will be issued to each member of the company on a personal basis.